Form-lettered...

A couple days ago, I posted a customer service help request I submitted to Chase Online regarding their online prequalification process. In other words.... it didn't work. I'll admit I took a bit of artistic license with the help request. Today I got form lettered. The issue I had with the website goes unaddressed, and I've decided maybe JPMorganChase really doesn't want my business. Apparently, their "Highest level of Quality Service.", is giving me a couple of phone numbers I already had, and believe it or not, dialed, before attempting the online pre-qualification... I was told repeatedly by a very nice recorded voice that my call was very important to them, or some such, and to please continue holding... yeah.. I hung up after five minutes,

,

Anyway, full response is below.

Dear Michael Jordan:

I am writing in response to your recent inquiry regarding
a purchase of a home. We apologize for any online issues
you encountered.

Please contact 1 of our Chase Loan Officers who will be
able to assist you with your questions and will be able to
help you with the preapproval process, please call
1-866-712-1283.

If you would prefer for a Loan Officer to call you, please
provide your best contact phone number.

Chase is committed to providing the highest level of
quality service. If you have questions about your current
mortgage, please contact Customer Care at 1-800-848-9136.

We appreciate your business and value our relationship
with you.

Thank you,
Chase Online Inquiries